FAQ — Saint Decadence

Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure checkout. All transactions are processed by GoDaddy Payments and are fully encrypted.

Question 2

How will the charge appear on my statement?

Accepted Answer

Charges appear discreetly on your statement — the billing descriptor will not reference Saint Decadence or adult content by name.

Question 3

Will I receive an order confirmation?

Accepted Answer

Yes. A confirmation email is sent to your address immediately after payment is processed. You can also view all past orders in your account under the Orders tab.

Question 4

What is your refund policy?

Accepted Answer

Due to the nature of digital content, all sales are final once a download has been accessed. For worn items, please contact me before your order ships if you need to make a change.

Question 5

How do I access my digital purchases?

Accepted Answer

After your payment is confirmed, download buttons appear on your order confirmation page. You can also access all your digital purchases anytime from the Downloads tab in your account.

Question 6

Do download links expire?

Accepted Answer

Download links are generated fresh each time you request them and are valid for 60 minutes. You can generate a new link at any time from your account — there is no limit on how many times you can download your purchases.

Question 7

What file formats are used for videos and photos?

Accepted Answer

Videos are delivered in high-quality MP4 format. Photo sets are delivered as high-resolution JPEGs. Exact resolutions and file sizes are listed on each product page.

Question 8

Can I share or redistribute the content?

Accepted Answer

No. All content is licensed for personal use only. Redistribution, resale, or public sharing of any content purchased from Saint Decadence is strictly prohibited and may result in legal action.

Question 9

Are worn items genuinely worn?

Accepted Answer

Yes, always. Every worn item listed is personally worn by me for the duration specified on the product listing. Authenticity is non-negotiable here.

Question 10

How are worn items packaged and shipped?

Accepted Answer

Worn items are sealed in airtight packaging immediately after wear and shipped in plain, unmarked packaging. No branding or identifying information appears on the outside of the parcel.

Question 11

How long does processing take for worn items?

Accepted Answer

Processing times vary by item and are listed on each product page. Most worn items ship within 3–7 business days. You will receive a notification when your order ships.

Question 12

Do you ship internationally?

Accepted Answer

Yes. International orders are welcome. Please be aware that customs regulations vary by country — you are responsible for any import duties or restrictions that may apply in your jurisdiction.

Question 13

What data do you collect and how is it used?

Accepted Answer

We collect only what is necessary to process your order and deliver your content — your email address, payment details (handled by our payment processor), and order history. Your data is never sold or shared with third parties.

Question 14

Do I need an account to purchase?

Accepted Answer

Yes. An account is required so you can access your digital downloads at any time and view your order history. Registration takes under a minute and only requires an email and password.

Question 15

Can I delete my account?

Accepted Answer

Yes. To request account deletion, contact me directly via email. Please note that deleting your account will permanently remove access to any digital purchases associated with it.

Question 16

Do you take custom content requests?

Accepted Answer

Yes. Custom video and photo requests are available. Reach out via the contact details in your account or send a message through the chat widget to discuss your idea, pricing, and timeline.

Question 17

How long do custom orders take?

Accepted Answer

Turnaround for custom content is typically 5–14 business days depending on complexity. Rush requests may be available — ask when you reach out.

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